Solaire FAQ – Answers to Your Most Common Questions

Whether you're just getting started or you've been playing with us for a while, this page covers the questions Filipino players ask most often. From account setup and deposits to game types and responsible gaming – the answers are right here.

Can't find what you're looking for? You can also reach our support team directly at [email protected] and we'll get back to you as quickly as we can.

Account Questions

Head over to the Register page and fill in your details – your full name, date of birth, email address, and Philippine mobile number. Choose a strong password, tick the required agreements, and submit. You'll receive an OTP on your mobile number to verify your account. The whole process takes just a few minutes.

Yes. Solaire is strictly for players aged 21 and above. This is enforced during registration and again during the KYC identity verification process. Accounts found to belong to underage players will be suspended immediately.

No. Each player is limited to one Solaire account. Creating duplicate accounts is a violation of our Terms & Conditions and may lead to all associated accounts being permanently closed, with any balances forfeited.

Go to the Login page and enter your registered email address and password. If you're logging in from a new device or location, you may be asked to enter an OTP sent to your registered Philippine mobile number.

Solaire accepts standard Philippine government-issued IDs such as a PhilSys national ID, passport, driver's licence, or SSS/GSIS card. KYC is required before your first withdrawal can be processed. Upload your documents through your account settings once you're logged in.

Deposits & Withdrawals

All transactions on Solaire are in Philippine Peso (PHP / ₱). There are no currency conversions – what you deposit and withdraw is always in PHP.

Solaire supports local Philippine payment channels including online banking, bank transfer, and e-wallets such as GCash and Maya. Visit the Deposit page to see the current methods available to your account. Credit cards and cryptocurrency are not accepted for gaming deposits.

Most deposit methods process in real time or within a few minutes. Processing times can vary depending on your bank or payment provider. If your deposit hasn't appeared after a reasonable wait, contact our support team at [email protected] with your transaction reference number.

Log in to your account and navigate to the withdrawal section. Select your preferred payout method and enter the amount in PHP. Withdrawals require your KYC identity verification to be completed before they can be processed. Make sure your account details match your registered name.

Yes. You can set daily, weekly, or monthly deposit limits from your account dashboard. Limits take effect immediately once set. Increasing an existing limit requires a cooling-off period before it comes into force – this is a responsible gaming measure designed to protect you.

Games & Game Lobby

Solaire offers a wide range of game types popular with Filipino players – including online slots, live casino tables (Baccarat, Roulette, Blackjack), eBingo, and classic casino games. Browse the full selection on the Game Lobby page.

No download is needed to play through the Solaire website. The platform runs directly in your mobile or desktop browser. If you prefer a dedicated app experience, check out the Solaire App page for more details.

Most live casino tables on Solaire are available around the clock, so players in Manila, Cebu, Davao, and elsewhere in the Philippines can join a table at any time. Specific table availability may vary by title – check the Live Casino section for current options.

Bingo rooms are available through the Bingo section in the main navigation. Log in to your account first, then head to Bingo to see available rooms and schedules. eBingo is one of the more popular game types among Filipino players on the platform.

Account Security

Solaire uses SSL encryption to protect all data transmitted between your device and the platform. Login sessions are protected with OTP verification when access is attempted from an unrecognised device or location. We also have automatic session timeouts to reduce risk on shared devices.

Contact our support team at [email protected] immediately. Include your registered email address and as much detail as possible about what you noticed. Our team will investigate and secure your account. Do not share your login credentials with anyone – Solaire staff will never ask for your password.

Contact our support team at [email protected] with your registered email address. For security, account recovery requires identity verification before any changes are made to your login credentials.

Responsible Gaming

Solaire provides deposit limits (daily, weekly, monthly), session time reminders, reality check prompts, cooling-off periods, and self-exclusion. All of these are accessible through your account settings once you're logged in. Learn more on the Responsible Gaming page.

Self-exclusion can be requested by contacting our support team at [email protected] with the subject line "Self-Exclusion Request." You can also initiate it through your account settings. During the exclusion period, you will not be able to log in, deposit, or play on Solaire.

No. All games on Solaire involve genuine financial risk. There are no guaranteed wins and no risk-free strategies. Gaming should be treated as entertainment, not as a source of income. Never play with money you cannot afford to lose.

App & Mobile Access

Yes. Solaire has a dedicated mobile app for Filipino players. Visit the App page for details on how to download and install it on your device. You can also play directly through your mobile browser without downloading anything.

The Solaire app is designed to give you access to the same game library available on the website – slots, live casino, Bingo, and more. The app is optimised for smaller screens so the experience is smooth whether you're on Android or iOS.

Yes. Account management features including deposits and withdrawal requests are accessible through the Solaire app, just as they are on the full website. All transactions are in Philippine Peso through supported local payment methods.

Still Have a Question?

If your question isn't covered here, our support team is happy to help. Send us a message at [email protected] and include your registered email address for faster service. We aim to respond to all inquiries as quickly as possible.

Quick Look at What Solaire Offers

Hundreds of Slot Games

From classic reels to modern video slots, the Solaire slots library has something for every kind of player. Browse the full range in the Slots section.

Live Dealer Tables

Play Baccarat, Roulette, Blackjack, and more with real dealers streamed in real time. The Live Casino section has the full table selection.

eBingo Rooms

eBingo is one of the most popular game types among Filipino players. Find active rooms and schedules in the Bingo section of the platform.

Mobile App for iOS & Android

Take Solaire with you anywhere in the Philippines. The Solaire App gives you full access to games, deposits, and account management on the go.

Local PHP Payment Methods

Deposit and withdraw in Philippine Peso using local online banking, bank transfer, and supported e-wallets. Visit the Deposit page for details.

Responsible Gaming Tools

Deposit limits, self-exclusion, and session reminders are built into every account. Read more about how they work on the Responsible Gaming page.

Ready to Get Started with Solaire?

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21+ Reminder

Solaire is for players aged 21 and above only. Gaming involves real financial risk. Play responsibly and within your means. Visit our Responsible Gaming page for tools and guidance.